The National Identity Management Commission (NIMC) has directed Nigerians to report NIN-SIM linkage problems directly to telecom operators as it completed migration of services to its new NINAuth platform.
This directive follows NIMC’s transition to NINAuth, a new digital system for identity verification, effective from July 29, 2025.
In a post seen on its official X handle, the agency stated that “telecom operators have been fully integrated” with the platform.
With this update, users experiencing issues with NIN-SIM linkages are no longer required to contact NIMC directly. Rather, telcos now serve as the first line of resolution, offering assistance and forwarding unresolved complaints to NIMC’s technical support when necessary.
The migration marks a significant step toward decentralizing digital identity verification in Nigeria. According to the NIMC post, the move ensures faster service delivery and broader reach.
As stated in the social media update, “NIMC has completed the migration of its services to the upgraded NINAuth platform, effective immediately.”
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By pushing support responsibilities to telcos, the commission expects improved turnaround time for resolving user concerns. This is intended to streamline the NIN-SIM linkage process and ease pressure on NIMC facilities.
Nevertheless, Nigerians have been advised to keep their personal identity records updated and to ensure consistency in NIN registration and SIM data.
This development comes amid broader reforms in Nigeria’s digital identity framework and ongoing efforts to enhance cybersecurity and citizen authentication.
The NINAuth system serves banks, government agencies, and now telecom firms, offering real-time ID validation and data matching services via an API infrastructure.
NIMC’s migration to NINAuth reflects its broader strategy to modernize its service infrastructure and reduce bottlenecks in digital identity access.
As part of its rollout, users are encouraged to test the system through their network providers and report any persistent issues encountered during the new process.
